WCU FAQs: Library Login and Information

Eligible Hold Criteria 

• Borrowers must be in good standing prior to placing a hold on items. All overdue items must be returned and no payments due. 
• Borrowers may have up to 5 holds on their record. 
• Borrowers may *NOT* place holds on Course Reserves (textbooks) or Reference Collection items. These items are available on a first-come, first-serve basis only. 
• Borrowers must pick-up their available holds within three business days from date of notification. If you are unable to pick-up your items within that time frame, you must contact library staff. Holds not picked up within three days will be returned to their owning campus library and shelving location. 
• Holds cannot be placed on items with a status of "Missing", "Lost", "Assumed Lost", or "In Repair." All other statuses are eligible for holds. 

Holds will only be granted if ALL of the above criteria are met. 

There are no fees charged for placing holds or returning expired holds. West Coast University does not allow hold overrides except in cases where the material's condition requires assessment and/or immediate repairs by library staff. Please allow up to five business days for your hold to be processed if the item has an "Available" status at the time of placing the hold. Please allow additional time for items that have another status or are available from an out-of-state West Coast University campus library. 
 

How to Place Holds

Online 

• Use your Library ID and password to login to your library account.
• Search for the item you need.
• On the search results page, click on the title link to check item availability.
• Click on the blue "Place Hold" button in the Access Options box. If no items are eligible for holds, the "Place Hold" button will not appear. 
• Select your campus library from the "Pick Up Options" drop-down menu. Items may be picked up at any West Coast University campus. 
• Click on the "Submit" button to place your hold or cancel to exit the process. 
• You should see a "Place Hold Submitted" message as confirmation.  A hold pick-up notification will be emailed to you when your item is available for pick-up. 

You may also view the how to? page on the library information research guide for more help. Contact library staff for additional assistance. 
 

Email 
Send an email to library staff to request an item hold. Include your Library ID, preferred pick-up location, and a list of the title(s) you would like to be held for you. Library staff will confirm your hold request and send you a confirmation email. You may also confirm your holds by signing in to your library account.  You will receive a pick-up notification email when the item is ready. 

Phone 
Call your campus library during hours of operation. Please have your Library ID, preferred pick-up location, and title(s) of holds ready before you call. Library staff will confirm your hold request and send you a confirmation email. You may also confirm your holds by signing in to your library account.  You will receive a pick-up notification email when the item is ready. 

In Person 
Visit your campus library during open hours of operation. Present your current West Coast University campus ID to place a hold. You may confirm your holds by signing in to your library account. You will receive a pick-up notification email when the item is ready. 
 

How to Edit/Cancel a Hold Placed Online 

• Use your Library ID and password to access your library account and click on the "Requests" tab for a listing of titles. 
• Locate the title you wish to edit/cancel and select the appropriate action button. 
• Follow the prompts to complete the action. Contact library staff for additional assistance. 

You may also edit/cancel your holds by contacting your campus library. 

The West Coast University Library system does not charge for late fees. However, failure to return an item in a timely manner may result in a hold placed on the student's library account and a referral to the Student Conduct Committee. Faculty and staff failing to return late items may incur replacement costs charged to their program department budget.